A Gossamer® is stuck in the cartridge and won't come out!
Once in a while you might feel like your Gossamer® lashes are stuck inside the cartridge if so do not force it out. Instead use the tip of a tweezer or sharp edge to pop open the black lid of the cartridge and safely remove all the Gossamers® from the case.
If you are using a wand and the Gossamer® isn't coming out, please use your fingers and pull them out from the base. The Gossamers are extremely delicate and will break if not pulled out with a firm grip.